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FREQUENTLY ASKED QUESTIONS

Got questions? We've got answers! Check out our Frequently Asked Questions to learn more
about our services, processes, and policies. If you don’t find what you’re looking for, feel free
to contact us directly. We're here to help!

1. What services does Aria Property Maintenance Management offer?

Answer: Aria Property Maintenance Management provides a wide range of services to ensure your property is well-maintained and in excellent condition. Our services include general property maintenance, plumbing, electrical work, roofing repairs, painting, and cleaning services. We also offer specialized services such as mold remediation, landscaping, and emergency repair services. Our goal is to provide comprehensive maintenance solutions tailored to meet the unique needs of each property.

2. How do I schedule a service with Aria Property Maintenance Management?

Answer: Scheduling a service with Aria Property Maintenance Management is simple and convenient. You can contact us directly through our website by filling out the service request form, or you can call our customer service hotline at 1300 859 656. Once we receive your request, one of our representatives will get in touch with you to confirm the details and schedule a suitable time for the service.

3. How does Aria Property Maintenance Management ensure the quality of its subcontractors?

Answer: At Aria Property Maintenance Management, we take pride in our rigorous vetting process to ensure that all subcontractors meet our high standards of quality and reliability. We conduct thorough background checks, verify licenses and certifications, and assess their previous work experience. Additionally, we continuously monitor and evaluate the performance of our subcontractors through client feedback and regular inspections. This stringent process guarantees that all work is completed to the highest standards and that our clients receive the best possible service.

4. Do you offer any guarantees or warranties on your services?

Answer: Yes, Aria Property Maintenance Management stands behind the quality of our work. We offer a 12-month warranty on all workmanship and a 7-year guarantee on waterproofing services. Our commitment to quality ensures that our clients receive reliable and durable maintenance solutions. If any issues arise within the warranty period, we will address them promptly and at no additional cost to you.

5. How can I receive updates on the status of my maintenance requests?

Answer: We understand the importance of keeping our clients informed. Once you schedule a service, you will receive regular updates on the status of your maintenance request. Our communication channels include phone calls, emails, and an online portal where you can track the progress of your service. Our team ensures that you are kept in the loop from the start of the service until its completion.